Pro-Waiter Foundation Course
A practical 5-day intensive programme designed to take waiters from basic order-taking to certified hospitality professionals.
Day 1: Technical Foundation & Floor Presence
- Personal grooming, posture, and non-verbal body language.
- Mastery of 3-plate carrying technique and tray balance.
- Standard table setup, cutlery placement, and napkin folding.
Day 2: Order Taking & Service Psychology
- Greeting guests, seating protocols, and reading table dynamics.
- Active listening and taking multi-course orders without error.
- Managing table timing and pacing during busy lunch and dinner shifts.
Day 3: Beverage Mastery & South African Wine
- Introduction to major South African wine varietals and regional profiles.
- Professional bottle opening, cork etiquette, and pouring technique.
- Basic food and wine pairing principles to enhance the guest experience.
Day 4: The Art of Upselling & Problem Solving
- Ethical upselling: Increasing average spend per table naturally.
- Describing specials, desserts, and premium pairings enticingly.
- The L.E.A.R.N. method for resolving guest complaints calmly and effectively.
Day 5: Practical Assessment & Certification
- Live practical exam covering full 3-course table service.
- Speed, accuracy, and professional decorum evaluation.
- Graduation ceremony and presentation of Certificate of Competency.
Total Course Fee
R1,495
Includes: Full 5-Day Practical Training, Course Manual, and Official Certificate of Competency upon completion.
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